Before you begin
Simple questions.
Clear answers.
Do I need to start with Discover?
No. The plans describe a growth path, not a required waiting period. Choose Recover or Reception immediately if that is where your business needs support.
Will reviews guarantee better Google rankings?
No. Consistent, genuine reviews help prospective customers assess your business, but rankings and sales depend on several factors. We report review activity without promising a ranking, a rating or a fixed number of new customers.
How do you request reviews?
We connect an agreed source of completed jobs or visits, then send appropriately timed requests to eligible customers with the necessary permissions. We invite honest feedback without incentives or filtering customers by whether their experience was positive.
Who replies after a missed-call text?
Your team handles the conversation and callbacks. Recover sends the initial text, provides the agreed booking or callback option, and alerts your team. An ongoing AI text conversation is outside this plan unless separately agreed.
Can I keep my existing business number?
Often, but it depends on your country, provider and current setup. We check forwarding, routing or porting options and messaging eligibility before confirming your quote. We do not change your live routing until the agreed setup has been tested.
Can the AI receptionist answer all my calls?
It can be configured as your primary inbound answering point, or for overflow and after hours. It handles the approved tasks and routes exceptions to your team or a callback process. Call connection and availability depend on the phone service. We do not promise that every call will be answered or every issue resolved.
How do AI answering and missed-call texts work together?
Texts act as a fallback for eligible unanswered calls. Calls successfully answered by the AI do not also need a missed-call text. We test the routing and repeated-call behavior to keep the experience coherent.
What happens when a caller needs a person?
We agree transfer destinations, business hours and fallback instructions during setup. If a transfer cannot connect, the receptionist can capture callback details. The service does not provide emergency response or professional advice.
What is included in the monthly price?
The listed workflows, maintenance, reporting and agreed minor changes. Phone, messaging and other listed usage fees are additional. We provide the rates, expected usage and any spending controls before launch. We can set up only supported countries, numbers, calendars and languages.
Is there a working demo or instant checkout?
Contact us to discuss a demonstration tailored to your workflow. We first confirm technical fit and the written scope, then arrange invoicing and payment. This page does not collect payments or card details.